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WeFill FAQ's

WeFill was born with a mission. 

To provide refillable and natural home + body care essentials, cleaning products, laundry solutions, organic baby care, locally made soaps and goods, and a variety of low waste life style products to help you transition to more sustainable long term solutions.

Our products are free from harmful chemicals and single-use plastic packaging. WeFill makes it even more convenient to choose better by delivering directly to your home or business and fitting into your busy schedule. It's a personalized refillery experience like no other. Our motto is WeFill for YOU!

WeFill promises to source local, regional and Canadian made quality goods first and foremost. Second, we provide innovative, sustainable, eco-friendly and economical solutions for everyone and anyone looking to live a low waste lifestyle.

Easily order refillable products online, using our containers or bring your own. 

HAVING TROUBLE CHECKING OUT?

When placing orders online for local delivery. Enter your physical address and let our website auto populate a postal code based on geo location. This is different than your mailing postal code. Leave the auto populated postal code as is and your order will process! 

WHERE ARE YOU LOCATED?

We are mobile bb!

Our refillery and market comes to you! Currently we offer three ways to get your refills! 1. Online ordering (including refills) 7 days a week (Squamish only). Whistler/Pemberton on Wednesdays and North and West Vancouver on Fridays. 2. WeFill refill house visits. There are no additional costs for this option, just get in touch and book with us a date and time to come by and refill at your doorstep. 3. Seasonal pop up markets and special events! Find us on Saturdays 10am-3pm downtown Squamish on Cleveland Ave between Fox & Oak and the Squamish Farmer's Market.

WeFill would love to be part of your next local event, private neighbourhood gathering-so just drop us a line refill@wefillmobilemarketandrefillery.ca and we'll be there!

WHAT KINDS OF PRODUCTS AND BRANDS DO YOU STOCK?

You will be happy to know that WeFill has meticulously researched, tested and vetted a variety of natural low waste products through decades of experience of trying to eliminate harmful chemicals from our routine and importantly reduce our environmental impact. You name it, we've tried it! The final result is that WeFill stands 100% behind all the fabulous, quality, low waste living essentials we carry.

Carina Organics, Tru-Earth, Eco Living Club, Nelson Naturals, Mint Cleaning, Be Clean Naturally, Routine. Cream, Brush Naked, Jarware, Now Designs, Damselfly Creative, Honr Labs,  WestPoint Naturals, ROLLUp, Life UNpacked, Nature's Aid, Love Attack, Nixit, Good Organics and Make Nice Company  just to name a few!

HOW DO YOU REFILL ONLINE? 

WeFill Mobile Market and Refillery is available online any time, day or night! Kinda cool right?

Shop from the comfort of your own home. No need to wait in a long lines, or lug around heavy awkward containers. We are here to make this an exceptionally easy and personalized refilling experience. Select either prefilled options or refill options from the drop down menu in each refillable product (depending on your needs) leave your containers outside by 9am and we'll do the rest. Please note that orders received after 3pm will be filled and delivered on the next scheduled delivery day for your area.

Currently we offer three awesome options for refilling

1. Purchase prefilled or refill options online. Our prefilled products come in sustainable glass containers (great way to get started for first time WeFillers). Bottle deposits are already factored into the prefilled prices. Or simply use your own containers, the ones you already have on hand and save a little more money! The jars and pumps can be re-used again and again and you save money on the refills too!

When choosing a product select the prefilled/refill option + size you want. At check out specify which delivery address (within our delivery areas) you would like your order to be delivered to, and voila! You’re done.

Return empty, washed and dry glass containers for an in store credit of $1.50 each and apply towards future purchases.

2. Book a WeFill House Call (approx 30 mins) and our seasonal pop up market will come to you! We stock all of our bulk refill products in our mobile store (customized Ford Transit cargo van) and come to your home or business. Use your own containers to save money or you can still purchase from us if you don't have any. House calls are a convenient and personalized refilling experience ensuring complete satisfaction.

Send us an email at refill@wefillmobilemarketandrefillery.ca or text us a request at 250-863-3603 to book your perfect day and time! 

3. Find us at one our many local Pop up Markets. Times and locations will be posted to our Instagram and feed and are weather dependent. Don't forget to BYOC (bring your own containers). Stay tuned for our Spring return, May 2023.

WHEN CAN I BOOK A HOUSE CALL?

Squamish House Calls: Seven days a week

Whistler House Calls: Wednesday

Pemberton House Calls: Wednesday

North & West Vancouver: Friday or by appointment.

WHAT ARE YOUR LOCAL DELIVERY DAYS?

Squamish delivery: Same day delivery, seven days a week.

Whistler delivery: Wednesday

Pemberton delivery: Wednesday

North & West Vancouver: Friday or by appointment.

HOW DOES THE CONTAINER REFUND PROGRAM WORK?

You can return your empty, clean and dry, sustainable glass mason jars for a store credit of $1.50 (per container) and apply it towards your next purchase. Or just bring them with you and refill them at our next pop up market or event.

Book a WeFill house call appointment for a more personalized shopping experience and we’ll come to you! Text us at 250-863-3603. 

HOW DO WE CONTACT A REAL PERSON AT WEFILL?

We are happy to be available to you: Seven days a week during our regular business hours (8-6pm) by DM, email or you can even WhatsApp us!

WHAT IS WEFILL’s RETURN POLICY?

We are committed to rigorously testing our products ourselves. (we may enlist a lucky friend or two as well) when curating our Canadian premium, quality, trusted zero waste offerings from brands that you'll love and enjoy. Due to the nature of our products, and our strict COVID19 hygiene, safety protocols and procedures, we don’t accept returns or exchanges.

However, with that being said- IF for any reason you are unhappy or have questions about the products you purchased through us, we would love to hear from you, and of course we won't be happy until you are happy. So we will always do our absolute best to make it right and to ensure that at the end of the day you are 100% satisfied. That's our promise.

DOES WEFILL SHIP?

WeFill’s foremost commitment is to serve the Sea to Sky region residents and businesses with our mobile refillery. We have the highest customer care standards and so we have made the decision to focus on our regional clientele with personalized shopping and FREE local delivery when you spend $35 or more!

However, if can't source the same products in your local area, just drop us a line and we'll try and work something out.

Additionally, to continue to do OUR part, in the global effort in reducing the environmental impact of single use plastics, packaging, and diverting needless waste from landfills- WeFill avoids the use of single use plastics whenever possible and always requests no unnecessary 'extra' packaging from our conscientious Canadian suppliers.

Any empty containers and packaging we do produce, are reused, repurposed, donated, and lastly sorted and recycled to the highest standards.