WeFill FAQ's

LOCAL DELIVERY DAYS

Squamish- Tuesday to Saturday

Whistler, North + West Vancouver -Text 250-863-3603 to Schedule Delivery

CLOSED SUNDAY & MONDAY

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WeFill: Refillable home and body care for the Sea to Sky

At WeFill, we make it easy to swap single-use plastic for clean, natural, refillable essentials. We carry non-toxic cleaning and laundry products, locally made organic body care, bar soaps, and low-waste solutions to help you build sustainable habits that last.

Order online and we'll deliver to your home or business. Use our containers or bring your own. It's a personalized refillery experience that fits your schedule.

Our promise: We source local, regional, and Canadian-made goods first. Beyond that, we choose innovative, eco-friendly, affordable options for anyone who wants to live with less waste.

WeFill for YOU.

Where are you located?

We're a mobile refillery and zero waste market, so we come to you. There are three ways to refill:

1. Online ordering, 7 days a week. Delivery days:
   • Squamish: Tuesday to Saturday
   • Whistler, Pemberton, North Vancouver, and West Vancouver: scheduled delivery (dates TBD)
2. Refill house visits. No extra cost. Let us know a good time and we'll refill right at your doorstep.
3. Pop-up markets and events. We'd love to join your next local event or neighbourhood gathering. Email refill@wefillmobilemarketandrefillery.ca and we'll be there.

What products and brands do you stock?

We've spent decades researching, testing, and vetting natural low-waste products to cut harmful chemicals and environmental impact from our own routines. You name it, we've tried it, and we stand 100% behind everything we carry.

Carina Organics, Tru-Earth, Eco Living Club, Nelson Naturals, Mint Cleaning, Be Clean Naturally, Routine. Cream, Brush Naked, Jarware, Now Designs, Damselfly Creative, Honr Labs, WestPoint Naturals, ROLLUp, Life UNpacked, Nature's Aid, Love Attack, Nixit, Good Organics, Make Nice Company, Mountain Sky, The Soap Works, and more.

How do I refill online?

Shop any time, day or night, with no lineups and no lugging heavy containers.

1. Pick your product and option. Choose prefilled or refill, plus your size, from the drop-down menu.
   • Prefilled comes in a reusable glass container, a great way to get started.
   • Refill uses containers you already have, and it saves you a little more. Jars and pumps can be reused again and again.
2. Choose your delivery address at checkout (within our delivery areas).
3. Leave your containers outside by 9am on delivery day. We'll do the rest.

Orders placed after 3pm are filled and delivered on the next scheduled delivery day for your area.

How do I reach a real person?

Monday to Saturday, 9am to 5pm, by text (250-863-3603), Instagram DM, email, or WhatsApp. To book a house visit, email refill@wefillmobilemarketandrefillery.ca or text us with your preferred day and time.

What's your return policy?

Because of the nature of our products and our hygiene and safety protocols, we can't accept returns or exchanges. That's why we test everything ourselves before it goes on our shelves. If you're unhappy with something or have questions, tell us. We'll do our best to make it right, because we won't be happy until you are.

Do you ship?

We focus on Sea to Sky residents and businesses, so we offer personalized shopping and free local delivery on orders of $35 or more. If you're outside our region and can't find similar products nearby, drop us a line and we'll see what we can work out.

What do you do about packaging?

We avoid single-use plastic wherever possible and ask our Canadian suppliers to skip unnecessary extra packaging. Any empty containers or packaging we do end up with are reused, repurposed, or donated, and recycled only as a last resort.